VoIP cloud communications are becoming more and more popular for businesses. VoIP cloud communications allow you to communicate cost-effectively with your clients, employees, and partners. VoIP is a type of communication that uses your internet connection to make and receive calls.
VoIP is a technology that allows you to make and receive phone calls without a landline or a mobile phone. It does this by using your internet connection. VoIP services are most commonly used in business settings because they allow employees to work from home or on the go without paying for the cost of owning their telephone lines.
The VoIP service provider handles all the maintenance, installation, and other costs associated with running the phone system. It includes all hardware like phones, wiring, and call processing equipment. The VoIP service provider also provides customer support for their customers should they need it.
VoIP Impact on IT Infrastructure Costs
VoIP is a technology that has grown in popularity over time and is now widely used for business and personal use. VoIP has many benefits, but one of the most important is saving companies money on IT infrastructure costs.
VoIP has been around since the 1990s, but it wasn’t until recently that it became more popular with businesses. It has been used for more than 20 years now, but it has only recently become popular in the last ten years. It has become so popular because it saves companies money on IT infrastructure costs and offers increased mobility and flexibility. The benefits of VoIP are many, which include:
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Cost Reduction
When we talk about cost reduction, we do not mean the monthly telephone costs only. That is lower since it is not subject to the same rate schedule as conventional telephone calls. However, due to low infrastructure and maintenance costs, millions of dollars in IT infrastructure costs are saved each year.
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Improving customer service
Companies can also integrate VoIP technology with other services to enhance the service features and uses. It improves customer relations service and allows you to stay updated when successful. It can reach a higher sound quality than the standard G711 and OPUS protocols.
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Mobility
It may be your star advantage today. Thanks to VoIP technology, you can make and receive calls whenever and wherever you want (IP phone, computer, tablet, and many more). You only depend on an internet connection or a 4-5G connection.
Moreover, users can have several devices connected to a single number. They can also configure their accounts so that incoming calls ring on all devices once or one after another until you answer the call.
But the most exciting thing is that a company with physical offices in several provinces or countries can announce its number. They do this regardless of where they make or receive the call. Thus, a teleworker will reveal the header number of the company, even when calling at home.
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Flexibility
It allows you to easily add and remove numbers, lines, and users. In a way that enables companies to deal with work peaks without problems.
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Increased productivity
VoIP services can empower small and medium-sized businesses to grow quickly and painlessly by eliminating the upfront costs of telephony infrastructure. In many cases, companies may face a situation where they cannot pay for more lines to make more sales until they are already happening.
With IP telephony, companies can expand their sales volume without setting extra infrastructure. There will be no hard limit on the number of simultaneous calls that occur. It means that sales and support can grow while the business deals to improve the data infrastructure. Customers will never be faced with a busy signal or delayed callback.
You can make calls from the same computer that you use for work. In this way, you can access the email address book fast or the browser contacts. You save time in each management, and the result is better with lesser time.
VoIP in Companies
VoIP solutions are especially interesting for those companies interested in Unified Communications solutions. This technology allows including web conferencing, presence, fax, chat, and voicemail features to email.
In addition, employees can take their office extension anywhere, permanently (telecommuting) or via mobile. Like several companies change their working system after the previous covid-19 pandemic.
What Do Companies Need for VoIP?
In addition to a device capable of making VoIP calls from telephone, mobile, PC. We must provide users with the appropriate mechanisms to improve their experience. So the computer you work from, the communications router and the applications must be designed for this function:
- Network electronics and routers with quality of service prioritize voice traffic over other conventional network traffic (mail, files, backup, application updates, etc.).
- Wi-Fi is adequately sized and configured to support voice traffic and traffic prioritization mechanisms.
VoIP and Cyber Security
Despite its enormous benefits, VoIP technology is transmitted over the internet and targets attacks. So that, if the necessary security measures are not taken, we can expose ourselves to:
- Unauthorized eavesdropping
- Registry key hijack
- Denial of Service (DoS or DDoS) attacks
- Voice service fraud
- SPIT: Spam VoIP
- Vishing
So cyber security and VoIP must go hand in hand. In most cases, it is recommended to encrypt connections with a VPN or TLS/SRTP encryption.
VoIP and 5G Technology
Many specialists assure that all mobile operators will use the VoIP format for their services. And it is that, beyond the benefits mentioned above, the future that awaits VoIP technology is promising.
All this, thanks to the arrival of 5G, it is said that, after its implementation, VoIP technology:
- It will increase its functionalities
- It will have a higher speed
- It will offer better audio and image quality
- It will have lower latency
Conclusion
As we can see, VoIP technology has a long way to go, but it is always linked to the evolution of networks. It should not surprise you to discover that the VoIP market is now demanding. You probably don’t have time to research individual carriers for your long-distance numbers and SIP termination needs. Instead, focus on VoIP Providers that offer a complete VoIP package solution.
Read also: VoIP Technology: Everything You Need to Know and Its Benefits to Businesses
